It’s the Bob’s Way to be open, honest and clear! So here’s our simple refund and return policy…
You may cancel your order for a full refund at any time up until you take possession of your furniture.
Once you receive your furniture it cannot be returned with a few exceptions...
Rugs may be returned for a full refund within 3 days of purchase minus the cost of return shipping.
Merchandise that was delivered via FedEx may be returned within 3 days minus the cost of return shipping.
We want you to be thrilled with the comfort of your new mattress! If you’re not happy after you’ve slept on it for 30 days then give us a shout…
You may arrange for a one time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the delivery cost to exchange the mattresses.
You may return your mattress or mattress set within 90 days of the original receipt date and we will refund the purchase price minus the original delivery fee.
Mismatched bedding sets purchased from the Outlet must be accepted as a set at the time of delivery. Once your mismatched bedding is accepted, all sales are final. No exchange, return, service or refund is allowed on mismatched bedding purchased from the Outlet.